The identification and satisfaction of customer needs is the most critical factor in securing the long-term success of CSI. Continuous energy must be placed on understanding how the processes employed can be understood, controlled, re-engineered, and results measured so that customer satisfaction is experienced. One of the principle emphasis of this position is the utilization of testing techniques and the application of quality tools to the reduction of process and product variation; and to support the development of manufacturing quality control plans to ensure that products are produced to target. Critical to this is (1) understanding customer needs and the corresponding product/service features designed to meet those needs. (2) The testing and execution of product performance testing procedures that are predictive of what the customer and end user can expect to receive. (3) The development, implementation, and audit of manufacturing control plans and standard operating procedures to which adherence will result in products that are produced to target. Another principle challenge of this position is to provide accurate and timely measurements and reports of closure dimensions for use by both internal and external customers. The incumbent works very closely with all the manufacturing personnel to ensure the proper sampling of closures for testing. The incumbent works closely with Quality/Process and Manufacturing Engineering and is flexible in meeting a wide variety of testing needs. The incumbent must also interface with customer service, maintenance and external suppliers as needed. The incumbent should be able to perform tasks independently with infrequent checking by the supervisor. The incumbent must be able to organize work to use time efficiently. The incumbent should be able to plan and schedule assignments according to priority and identify scheduling roadblocks. Both verbal and written communication skills are required. Working cooperatively with manufacturing and Research and Development Lab in effectively completing assignments is required. This position officially requires working on weekends and flexibility of hours throughout the week. Measurements must be taken at the time required, sometimes with short notice.