Cloud Licensing Specialist

Position Summary

The Cloud Licensing Specialist serves as a subject-matter expert for cloud licensing and is responsible for the lifecycle management of customer licensing and cloud consumption. The initial focus will be on Microsoft services, but the role will evolve to include additional cloud partnerships (ex. AWS). This role supports customer and partner success by ensuring accurate provisioning and billing, meaningful reporting and forecasting, licensing optimization, compliance, profitability, and on-time renewals.

Job Description

Red River is seeking a Cloud Licensing Specialist to manage cloud licensing for Red River customers across commercial, government, and other applicable cloud environments. The specialist partners with customers, sales, operations, finance, engineering, and vendor teams to ensure licensing is ordered and billed correctly, partner requirements are maintained, customer workloads are optimized, and renewals are completed on time. The role also supports scalable processes, customer-facing reporting, and licensing program profitability.

Primary Position Tasks

• Microsoft licensing expertise: Serve as a subject-matter expert on Microsoft licensing, Cloud Solution Provider (CSP), partner billing models, incentive programs, campaigns, portals, certification requirements, and related tools.
• Policy and compliance management: Monitor vendor policy, program, and process changes; coordinate partner program requirements, certifications, documentation, audits, and compliance activities.
• Partner associations: Obtain and maintain required customer and partner associations and documentation, including CPOR, PAL, GDAP, and other applicable designations or delegated access relationships.
• Provisioning and renewal management: Provision, modify, suspend, and renew licenses in Microsoft and third-party vendor portals while maintaining accurate licensing records in Red River systems. Manage the end-to-end licensing renewal process, including data collection, customer recommendations, quoting support, approvals, order validation, and follow-through.
• Order accuracy and controls: Audit CSP and third-party tool activity to confirm that subscriptions, quantities, terms, billing cadences, co-term dates, and pricing were ordered correctly.
• Customer optimization: Analyze assigned and unassigned licenses, product fit, workloads, usage, renewal timing, and cloud consumption to provide practical optimization and budgeting recommendations.
• Billing and financial accuracy: Work closely with accounts receivable, accounts payable, sales, and operations to ensure accurate monthly billing for licensing, cloud consumption, and managed services.
• Forecasting and profitability: Track and forecast revenue and margin, support cost management, and help maximize rebates, incentives, and profitability through licensing programs.
• Sales enablement: Create and review customer quotes for licensing accuracy; support sales teams with product packaging, licensing options, messaging, and customer-facing materials.
• Reporting: Create and maintain customer-facing licensing, renewal, utilization, consumption, financial, and cloud reporting.
• Process improvement: Develop, refine, and maintain standard operating procedures and repeatable workflows that simplify licensing operations and support consistent delivery.
• Cross-functional collaboration: Engage stakeholders across sales, engineering, managed services, finance, operations, and vendor organizations to resolve licensing issues and support go-to-market initiatives.
• Partner positioning: Communicate Red River’s cloud licensing capabilities, solutions, and value proposition both internally and externally to strengthen the company’s standing as a trusted Microsoft partner.
• Additional duties: Perform other business duties as assigned.

Minimum Education, Certification, and Experience Requirements

• Bachelor’s degree in business administration, information technology, or a related field; or a combination of education and relevant experience.
• At least three years of relevant experience in Microsoft licensing, cloud services, software asset management, partner operations, billing, or a related discipline.
• Experience reviewing and interpreting software agreements, licensing terms, purchase orders, quotes, invoices, and other commercial documents.
• Ability to review financial and licensing data, identify discrepancies, and validate billing accuracy.
• Experience using Microsoft and third-party licensing, cloud, cost-management, or reporting tools.
• Advanced Microsoft Office skills, with strong proficiency in Excel.
• Knowledge of SaaS, PaaS, and IaaS service models.
• Ability to work independently, manage competing deadlines, and communicate clearly with customers and internal stakeholders.
• Ability to create polished customer-facing reports, recommendations, and process documentation.
• S. citizenship required based on contract requirements.

Preferred Qualifications

• Expert-level knowledge of Microsoft Partner Center and CSP administration.
• Experience with Microsoft commercial, government, or GCC High licensing environments.
• Experience with Microsoft Dynamics or comparable CRM and financial systems.
• Familiarity with cloud consumption reporting, cost optimization, partner incentives, and rebate programs.
• Experience developing SOPs and improving cross-functional operational processes.

Work Environment and Travel: This is an office or remote desk position that requires regular use of Red River-approved communication and collaboration tools, including video conferencing. Occasional travel to Red River, customer, or partner locations may be required.