The HR Business Partner (HRBP) for Managed Services aligns HR strategy with business objectives, supporting employees, leadership, and the broader organization. This role serves as a strategic partner in talent management, employee relations, and organizational effectiveness, while providing hands-on support to both individual contributors and managers. The HRBP escalates sensitive matters as needed and ensures compliance with company policies and employment laws. This role maintains strong business acumen, including an understanding of financial performance, goals, culture, and the competitive landscape of Manage Service providers, to drive informed decision-making and support a high-performing workplace.

Primary Position Tasks:

• Develops strong relationships with employees to anticipate, understand, and support HR needs.
• Conducts regular meetings with business unit leaders and teams.
• Serves as the primary HR point of contact throughout the employee lifecycle, from onboarding through separation.
• Partners with talent acquisition to support fast paced backfills - headcount, capacity, and resource allocation.
• Provides HR guidance in support of client escalations, staffing challenges, and service delivery needs
• Provides day-to-day performance management guidance to managers, including coaching, counseling, career development, and disciplinary actions.
• Acts as a trusted advisor on complex employee relations matters, guiding managers through workplace issues, resolving conflicts, and ensuring fair, consistent, and compliant application of policies.
• Conducts thorough investigations, support good faith reporting, document findings, and advise leadership on appropriate next steps.
• Advises and guides management through employee terminations, ensuring proper documentation, risk assessment, and compliance with company policies and legal requirements.
• Partners with managers and employees to strengthen working relationships, improve morale, and increase productivity and retention.
• Provides input on organizational design, workforce planning, restructures, and succession planning.
• Maintains knowledge of employment laws and regulations to reduce risk and ensure compliance.
• Partners with legal department as needed.
• Analyzes HR trends and metrics to develop solutions, programs, and policies.
• Provides guidance and interpretation of HR policies.
• Performs other related duties as assigned.

Minimum Education/Certification/Experience Requirements:

• Minimum of 5 years of experience in resolving complex employee relations issues.
• Working knowledge of multiple human resource disciplines, including compensation practices, organizational diagnosis, employee relations, diversity, performance management, and federal and state respective employment laws.
• Bachelor's degree preferred.
• Proven ability to influence and gain buy-in across all management levels.

Knowledge, Skills, and Abilities:

• Experience working for an IT or Managed Services business.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies.
• Ability to acquire a thorough understanding of the organization's hierarchy, jobs, qualifications, compensation practices, and the administrative practices related to those factors.
• Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite or related software.

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.