The Professional Service Cloud Team Manager is responsible for leading the team that focus on the Microsoft Technology Stack (Office 365, Azure, EMS, Intune, SharePoint, ctc.) and AWS platforms and solutions. Primary focuses on engineer mentoring, technical growth, and development of the practice teams and their leader. While leading this team, you will also work closely with the sales organization within Red River to ensure accurate scoping, and proper cost modeling. This position will work closesly with the project management organization to improve delivery processes, as well as our managed services department when transitioning new or changed environments to be managed.

Primary Position Tasks:

• Manage staff to ensure they are meeting individual/group goals
• Lead project teams toward identified outcomes.
• Work with the Technical leaders throughout the organization on growth and direction within the Cloud Technologies.
• Participate and align cloud team engineers in the creation of new service offerings, working across divisional organizations to maximize efficiencies and success.
• Work with the leaders across the Professional Services team to improve processes and efficiencies around resource management and project efficiencies.
• Continually improve our documentation, ranging from Statement of Work refinement to client-facing deliverables.
• Build an environment of trust, high performance and engagement by establishing clear goals and a commitment to feedback, development and recognition within the team you manage.
• Assist in projects when necessary. This includes but is not limited to: Preparation of large project launches, project issue escalations, and resource constraints.

Minimum Education/Certification/Experience Requirements:

• Bachelor’s degree in technical or business field
• Experience leading a team of engineers.
• Experience delivering large Microsoft and Cloud projects.
• In depth knowledge of the Microsoft Platforms (Office 365, Azure, EMS Intune, etc.).
• In depth knowledge of the public cloud providers like AWS, Azure, or other major vendors of public cloud.

Preferred Education/Certification/Experience:

• Experience as part of a Systems Integrator (or similar) company within the past 5 years
• Experience leading a technical team

Knowledge, Skills and Abilities:

• Creative person with the ability to design innovative solutions
• Goal oriented with high standards for quality and performance
• Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
• Ability to work independently and manage multiple task assignments

Essential Elements (Mental; Physical; Equipment used):

• Remote Position: This position requires the ability to continuously communicate with co-workers throughout the day utilizing Red River approved and/or provided communication tools and equipment.
• Willing to Travel: This position may require travel up to 25% time to meet with regional teams and clients

Basic Qualifications:

• U.S. Citizenship Required

Red River offers a competitive salary, excellent benefits and an exceptional work environment. You can review our benefit offerings here. If you are ready to join a growing company, please submit your resume and cover letter (optional).

EOE M/F/DISABLED/Vet

Red River is an equal opportunity employer. All qualified applicants will receive consideration for employment. Discrimination or harassment based upon any protected characteristics as defined by state or federal law is wholly inconsistent with our company values and will not be tolerated.

In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans Readjustment Act of 1974, and Title I of the American’s with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact accommodation@redriver.com. PLEASE NOTE: This contact channel is reserved for use by individuals with disabilities who require special accommodations in order to submit an expression of interest in a position within Red River.

Red River does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings or otherwise. Placement fees will not be paid to any recruiter unless Red River has an active agreement in place with the recruiter and such a request has been made by the Red River Talent Acquisition team and such candidate was submitted to the Red River Talent Acquisition Team via our Applicant Tracking System. Any unsolicited resumes or other data submitted to Red River in violation of this policy may be used by Red River without obligation to pay any fees of any kind to the recruiter.