The Installation Project Manager oversees assigned installation workstreams for Outform digital and retail programs. This role is responsible for planning and coordinating installation activity from pre-launch readiness through execution, punch list revisit management, and project closeout. The position works cross-functionally with internal teams and third-party labor partners to keep installations on schedule, on budget, and aligned to scope, while ensuring documentation, communication, and execution standards are consistently met.

This position does not have direct reports.

Own day-to-day installation project management for assigned programs, stores, and workstreams, including scheduling, vendor coordination, documentation, issue resolution, and completion tracking. Translate project scope into executable field plans and ensure all installation requirements, logistics dependencies, and support documentation are clearly communicated to internal teams and third-party labor partners. Monitor schedule performance, field execution, revisits, and closeout deliverables while escalating risks, delays, and scope issues in a timely manner. Support consistent execution standards across programs by maintaining organized project records, accurate status reporting, and disciplined follow-through.

• Manage assigned installation projects from planning through completion, including kickoff requirements, field execution, revisit coordination, and closeout validation.

• Build and maintain project schedules, store deployment trackers, readiness requirements, and action logs to ensure clear visibility into milestones, dependencies, and risks.

• Coordinate with internal Account Management, Support, Logistics, and warehouse teams to confirm installations are retail ready and all support documentation is complete.

• Source, engage, and manage third-party labor partners in alignment with scope, geography, timeline, budget, and project requirements.

• Review and communicate statements of work, installation instructions, floor plans, shipping details, service levels, and site-specific requirements to field partners.

• Track field progress, proof of work, punch items, and completion status while ensuring issues are documented and resolved in a timely manner.

• Lead revisit planning and execution for corrective work, repairs, or incomplete installations to ensure quality and customer expectations are met.

• Monitor project budgets, validate vendor quotes and invoices, and flag scope changes, cost exposures, or schedule impacts for leadership review.

• Provide recurring status updates and communicate risks, escalations, and recovery plans to internal stakeholders with urgency and clarity.

• Support continuous improvement by identifying process gaps, documentation needs, and opportunities to strengthen execution consistency across programs.

KEY INTERFACES (NON-REPORTING)

• Installation Services team

• Account Management / Sales teams

• Technical Support teams

• Supply Chain, Logistics, and warehouse partners

• Client Support teams

• Finance / AP teams

• External installation vendors and labor partners

KEY PERFORMANCE INDICATORS

Success in this role will be measured against metrics including but not limited to:

• On-time completion of assigned installation milestones and store deployments

• Schedule adherence and accuracy of project plans, trackers, and status reporting

• Timely identification and escalation of project risks, readiness issues, and scope impacts

• Budget adherence and accuracy of vendor quote / invoice validation

• Timeliness and quality of revisit coordination and issue resolution

• Completeness and accuracy of project documentation, proof-of-work, and closeout deliverables

• Reduction in preventable execution issues caused by communication gaps or missed dependencies

QUALIFICATIONS

• 3-5 years of experience managing installation, field service, fixture, retail display, construction, or digital deployment projects.

• Experience working directly with third-party labor providers, installation vendors, or field service partners.

• Experience supporting multi-site rollouts and coordinating field execution across multiple locations and timelines.

• Strong proficiency in Microsoft Excel, Outlook, Word, Teams, and project tracking tools such as Smartsheet, OneDrive, Salesforce, or similar systems.

• Demonstrated ability to manage budgets, schedules, documentation, and cross-functional deliverables in a deadline-driven environment.

• Strong written and verbal communication skills with the ability to work effectively across matrixed teams and external partners.

• Ability to identify issues early, solve problems independently, and manage competing priorities without losing attention to detail.

• High school diploma or equivalent required; associate or bachelor's degree in project management, operations, construction, logistics, or related field preferred.

LEADERSHIP ATTRIBUTES & PERSONAL CHARACTERISTICS

• Execution-oriented - drives progress, keeps work moving, and follows through on commitments from kickoff through closeout.

• Organized and detail-driven - maintains accurate records, documentation, and project controls in a fast-moving environment.

• Proactive communicator - escalates risks early, closes loops quickly, and keeps stakeholders informed without prompting.

• Calm under pressure - can manage schedule changes, field issues, and competing priorities with professionalism and urgency.

• Collaborative - builds strong working relationships across internal teams and external labor partners to achieve project goals.

• Accountable - takes ownership of assigned workstreams, decisions, and outcomes, while knowing when to elevate concerns.

• Problem solver - approaches ambiguity with sound judgment, resourcefulness, and a solutions-focused mindset.

ESSENTIAL FUNCTIONS

Working conditions are in a normal office environment. While performing the duties of this job, the employee is regularly required to walk, sit, and stand, using hands to handle, finger, or feel objects, tools, or controls. Occasionally, the employee must crouch or kneel. The employee must occasionally exert or lift up to 20 pounds. Successful performance requires good eyesight with or without corrective lenses. Requires long periods of time working at a computer and includes phone work. Travel up to 15% of the time may be required and is an essential function of this position.

The above information has been designed to indicate the general nature and level of work performed by employees within this classification and may be amended at any time at the sole discretion of the Employer. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.