Position Summary:

The Production Coordinator plays a critical role in ensuring the seamless execution of retail display projects from concept to completion. This position is responsible for coordinating schedules, managing materials, maintaining timelines, and facilitating communication between internal teams and external vendors. You will be the glue that keeps the production process on track and on budget.

Responsibilities:

· Coordinate the production process for custom retail display projects, ensuring deadlines, quality standards, and budgets are met.

· Work closely with design, engineering, procurement, and logistics teams to streamline project flow.

· Monitor production schedules and adjust as needed to accommodate changes in project scope or timing.

· Track inventory and materials, place orders, and follow up with vendors and suppliers.

· Maintain and update project documentation, production trackers, and status reports.

· Communicate project updates to internal stakeholders and clients.

· Troubleshoot and resolve production issues to avoid delays.

· Assist with quality control and final inspections prior to shipping.

· Support warehouse and assembly teams with documentation and production needs.

· Identify areas for improvement in processes and recommend solutions.

· Enter project information into CHI systems.

· Create Advanced Shipping Notices (ASNs).

· Assist with the collection and organization of artwork files.

· Update and maintain monthly tracking reports for kits.

· Follow up on tracking exceptions with the PPM team and initiate replacement requests.

· Generate tracking summary reports for OOKs (Out of Kits).

· Act as the main point of contact for delivery exceptions, liaising with FedEx and other freight carriers to resolve issues.

· Alert the DSG team to any delivery problems and ensure they are promptly addressed.

· Provide support with Sugar Entry, Sales Orders (SO), and estimating Smartsheet entries.

· Distribute internal estimates and updates to relevant teams.

· Create carton copies and support inventory & NSO replenishment.

· Assist the Logistics Manager in arranging carrier services for both domestic and international shipments.

· Coordinate and update all necessary shipping documentation for foreign and domestic deliveries.

· Ensure timely updates of tracking details to key stakeholders.

· Provide backup for coworkers in the department during periods of absence (vacations, illness, etc.).

Qualifications:

· 2+ years of experience in a production coordination, logistics, manufacturing, or project support role (preferably in retail displays, POP, or custom fabrication).

· Strong organizational and time-management skills with keen attention to detail and excellent note-taking skills.

· Proficiency in project management software and Microsoft Office (especially Excel).

· Excellent communication skills – written and verbal.

· Highly organized and proactive, with a strong sense of responsibility.

· Ability to juggle multiple projects and deadlines in a fast-paced environment.

· Comfortable reading technical drawings and understanding production processes.

· A team player who can collaborate effectively across departments.

· Adaptable and willing to support colleagues in a dynamic work environment.

· Knowledge of materials (wood, metal, acrylic, etc.) and manufacturing methods a plus.

· Knowledge of logistics and transportation a plus.

· High school diploma required; Associate's or Bachelor's degree preferred.

Characteristics:

· Strategic and innovative thinker, excelling with a high degree of autonomy in entrepreneurial environments.

· Great communicator who can distill powerful messages that resonate with clients.

· Proactive and able to command respect through intelligence, hard work, and persistence.

· Problem-solver, with a consistent track record of flawless project execution.

· Personal passion and fervor for utilizing enabling technologies.

· Strong organizational skills, and the ability to adhere to deadlines.

· Strong interpersonal skills, with the ability to drive decision-making.

· Continuous and thoughtful listener, able to learn from clients and leverage input.

· Strong personal work ethic focused on high priority issues; action and results oriented.

· Some travel required (up to 10%).

Why join us?

· A collaborative and creative work environment.

· Opportunities for growth and professional development.

· Competitive salary and benefits package.

· Be a part of a company that is shaping the in-store experience of major retail brands!