Join National Dentex - a leading healthcare organization specializing in the dental industry. We offer a full spectrum of specialized products, services, and technologies to address any dental restoration need. Currently, we have 50+ labs throughout the country. Our team is growing, and we are seeking to fill a number of key positions within our organization including this opportunity at NDX Heumann Topeka for a Full-Time Technical Advisor II.

The regular hours for this position are from 8:00 a.m. to 5:00 p.m., Monday through Friday, and subject to change from time to time.

This is a full-time position featuring employee benefits including: health, dental, vision, disability, and life insurance; paid holiday, vacation, and sick time; 401K; and tuition reimbursement!

Primary Responsibilities and Essential Functions of the Position:

• Facilitate assigned technical area (Removable/Fixed/Implant/Appliances) calls
• Make proactive calls to follow up on completed cases for new doctors and for new products.
• Complete an “administrative quality inspection” on all cases, including checking items on the work ticket, prescription, billing accuracy, and adding personal notes where appropriate.
• Provide special attention to new doctors and doctors that are experiencing concerns
• Build solid relationships with staff members in customer offices, including participation in local, regional and state dental staff organizations.
• Analyze remakes by customer and ensure any issues are resolved.
• Follow up on all customer issues to be sure the issues identified are resolved to the customer’s satisfaction.
• All other duties as assigned.

Skills and Abilities Required:

• Must have computer skills including typing and familiarity with Microsoft Office products.
• Verbally communicate via telephone-maintaining a positive demeanor
• Verbally communicate with all levels of staff-maintaining a positive demeanor
• Takes initiative
• Excellent listening skills
• Attention to detail

Minimum Education and Experience Required:

• High school diploma or GED equivalent
• Minimum 12 months experience of direct dental customer service experience on technical related issues
• Minimum 12 months production experience, preferred
• PC literacy required: MS Office Skills (Outlook, Word, Excel)

Competencies

• Strong Communication Skills
• Customer Focus
• Problem Solving
• Decision Quality
• Willingness to Learn
• Productive Work Habits