Overall Summary:

The System Administrator I supports the maintenance, security, and day-to-day operation of IWCO’s computer systems and technology infrastructure. This role works collaboratively with other System Administrators across multiple facilities to ensure reliable, secure, and efficient IT services that support business and production operations. This role provides an excellent opportunity for a developing IT professional to expand technical expertise while supporting a dynamic and fast-paced production environment.

Primary Duties/Responsibilities:

• Monitor system availability, performance, and troubleshooting of hardware, software and networking issues; ensure the optimal performance and security of computing operations.
• Implement individual objectives set by Support & Services Manager.
• Frequent interaction with vendors and customers regarding IWCO systems.
• Implement Information Technology's procedures to meet company expectations and compliance requirements.
• Ensure quality standards are met ensuring all customers receive consistently professional service according to IWCO policy and agreements.
• Contribute ideas and/or suggestions to strengthen and improve Information Technology department processes.

• Support production-critical systems (i.e. shop floor systems including PCs, printers, barcode scanners, label printers).
• Administer 365/Entra ID accounts and licenses, under the direction of senior staff.
• Partner with the other IT department team members on projects and IT tickets as needed.

• Perform other (or other related) duties as applicable or assigned.

Required Skills/Abilities/Competencies:

• Strong attention to detail and desire to grow technical expertise.
• Strong analytical, diagnostic, and troubleshooting skills.
• Excellent interpersonal and verbal communication skills; customer service oriented.
• Understanding of IT scripting (PowerShell) capabilities and leveraging AI when applicable.
• Ability to work independently as well as collaboratively.
• Some knowledge in supporting PC/Laptop/Mac/Virtualization related systems.

Education and Experience:

• Associate Degree in Computer Information Systems or other IT related discipline, or equivalent relevant work experience.
• 1 year of work experience troubleshooting systems/PC experience.
• Current certification as an A+ Technician, Network+ Technician, and/or Microsoft Certified Technology Specialist, is a plus.

Physical Requirements:

• Ability to work 8 hours consecutively.
• Ability to provide off-hour support by participating in the on-call rotation schedule.
• Ability to work onsite 5 days a week. May have flexibility of working remote occasionally if the work allows for it.
• Periods of sitting at a desk and working on a computer,
• Ability to work on the production floor as needed, with exposure to noise. PPE will be provided.
• Ability to lift up to 25–35 pounds (PC’s, printers, equipment).
• Ability to work in server rooms and data closets.

Salary:
The starting salary range for this position is $69,000-$74,000.

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications. Beyond competitive pay, IWCO is committed to supporting our team members and their families with comprehensive benefits. These may include health, dental, and vision insurance, life insurance, and other wellness programs. Eligible employees also enjoy 401(k) plans, paid holidays, vacation time, sick leave, and more. At IWCO, we invest in you so you can take care of what matters most.

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.

Eligibility: Authorization to work for any employer in the United States is required. IWCO will not sponsor a work visa for this role.