Position Overview

The Help Desk Support / System Administrator Intern plays a crucial role in providing technical assistance to IWCO employees and supporting the ongoing maintenance of endpoint devices to ensure smooth daily operations. This internship offers hands-on experience in both Help Desk support and introductory System Administration, allowing the intern to develop practical skills in troubleshooting, customer service, and endpoint management.

A positive attitude, strong work ethic, and willingness to learn are equally important as technical aptitude for success in this role.

Primary Duties/Responsibilities

• Serve as the first point of contact for employees seeking technical assistance via phone, email, or in person
• Diagnose and resolve hardware, software, and network-related issues in a timely and professional manner
• Document support requests, troubleshooting steps, resolutions, and follow-up actions in the help desk ticketing system
• Assist in managing, maintaining, and deploying endpoint computing devices
• Create, modify, and maintain user accounts, permissions, and access rights
• Document system configurations, standard processes, and troubleshooting procedures
• Analyze technical issues and propose effective solutions
• Investigate and resolve incidents related to software, hardware, and connectivity issues
• Escalate complex or unresolved issues to appropriate IT personnel when necessary
• Provide excellent service to both clients and IT staff by addressing inquiries professionally and courteously
• Ensure timely resolution of support tickets while maintaining high service quality standards
• Communicate effectively with non-technical users to understand their needs and concerns

What This Internship Offers

• Hands-on experience in Help Desk support and system administration
• Exposure to enterprise IT environments, tools, and best practices
• Mentorship from experienced IT professionals
• Opportunity to develop both technical and professional skills
• Potential consideration for future IT roles at IWCO

Required Skills/Abilities/Competencies

• Ability to troubleshoot common issues, perform system configuration, and assist with basic system administration tasks
• Understanding of networking concepts including IP addressing, DNS, DHCP, and routing
• Ability to diagnose and resolve network connectivity problems
• Basic knowledge of computer hardware components and peripherals
• Ability to assist users with software installation, configuration, and usage issues
• Understanding of IT security best practices and policies
• Excellent verbal and written communication skills

• Ability to explain technical concepts clearly and patiently to non-technical users
• A calm, empathetic, and customer-focused approach, especially when assisting frustrated users
• Strong analytical and problem-solving skills with attention to detail
• Ability to work independently or collaboratively with IT staff to resolve issues
• Capable of managing multiple support requests and prioritizing urgent issues effectively
• Strong documentation habits and adherence to established processes and procedures
• Eagerness to learn new technologies and stay current with industry trends
• Adaptability to changing priorities and willingness to take on new challenges

Education and Experience

• Currently pursuing a degree in Information Technology or a related field
• Familiarity with Windows, Linux, macOS, Android, and iOS operating systems
• Proficiency with common software applications such as Microsoft 365 and web browsers

Physical Requirements

• Ability to work 8 hours consecutively
• Prolonged periods of sitting at a desk and working on a computer.
• Must be physically capable of lifting and carrying up to 20 lbs
• Ability to pass background check and drug screen

Salary:

The hourly rate for this position is $20.00/hr.

At IWCO, base pay is determined by job-related knowledge, skills, credentials, and experience, along with factors such as role scope and location. Candidates seeking compensation outside of the posted range are encouraged to apply and will be considered based on their individual qualifications and/or may be considered for other positions.

Pay is influenced by a variety of factors specific to the position, including market conditions and, in some cases, education, work experience, and certifications..

IWCO is an Equal Opportunity Employer. We welcome diversity and provide equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, veteran status, or any protected status as defined by law. Accommodations are available for individuals with disabilities upon request. Contact our HR Department for more information.