COMPANY OVERVIEW

At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.

Job Summary:

This role will support the team with Imagine Dotti (print management software solution) technology platform introductions, capabilities, demonstrations, and customer requirements through successful onboarding and transition to ongoing support.

This position follows a hybrid work model (remote and onsite). Candidates must be able to work onsite at either our Twin Cities, Charlotte, or Grayslake location as required.

Job Description:

• Partner with Sales to support presales discovery, solution positioning, and requirement validation.
• Act as a SME and liaison between customers and internal teams (Sales, Product, Support).
• Lead product demonstrations tailored to customer use cases, workflows, and business objectives
• Partner with the Product team to identify client solution needs around technology gaps and/or enhancements required for system implementation.
• Use knowledge of product offerings to advise and support sales teams with technology pricing decisions and SOW structure.
• Train users as required (internal and external) on how to input and maintain data in the system through written materials, in-person, or virtual training.
• Identify adoption risks early and proactively address them interdepartmentally.
• Capture and communicate customer feedback to inform product roadmap and enhancements.
• Contribute to the development of sales support materials, demo assets, and client best practices.
• Develop a deep understanding of existing legacy software systems to effectively support customers during their transition to new solutions.
• Ensure onboarding support teams are fully briefed on customer configuration, use cases, and known risks.
• Client onboarding responsibilities as assigned including:
• Manage migration efforts, ensuring minimal disruption to customer operations.
• Post sale onboarding experience, acting as the customer’s primary point of contact.
• Ensure onboarding milestones are met and documented prior to support handoff.
• Coordinate onboarding activities including configuration, data migration, integration planning, and enablement.
• Guide customers through change management.
• Other duties as needed

Supervisory Responsibilities:

• None

Pay Statement

The national pay range for this role is listed in the job posting. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.

Minimum Qualifications of Position:

• Bachelor's degree or high school diploma/GED + 4 years of work experience
• 7+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
• Proven success supporting customers across the presale to post sale lifecycle.
• Demonstrated experience leading product demos, onboarding initiatives, or implementation programs for enterprise or midmarket customers.

Preferred Qualifications of Position:

• 8+ years of experience in customer engagement, solutions engineering, professional services, or implementation roles within a software or SaaS environment.
• Experience in the print, fulfillment and/or manufacturing industry

Knowledge and Skills:

• Strong presentation and training skills creation and delivery experience
• Ability to understand customer needs and articulate how the technology meets those needs?
• Ability to adapt to product changes / change management
• Willingness to learn and stay updated on new client feature developments?
• Strong interpersonal skills for building and maintaining relationships with customers and internal teams?
• Analytical thinking and troubleshooting skills?
• Ability to work collaboratively with sales teams, product managers, and other departments?
• Team player with a willingness to share knowledge and support colleagues?
• Ability to effectively communicate and drive results with customers?

Working Conditions and Physical Requirements:

• Occasional walking??
• Manual dexterity for repetitive work?
• Frequent sitting for prolonged periods of time?
• Travel: 5%?
• Chemicals: N/A?
• Ability to lift, push and pull: N/A?

EEO Statement:

The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.