Account Manager
IMAGINE
Company Overview:
At Imagine we go beyond print to help our clients deliver game-changing visual communications from concept to delivery that set the standard for our industry. The first step in this process is hiring great employees! Our innovation teams are the most committed, highly experienced artisans in the business. We are committed to delivering high-quality marketing solutions, in every environment and campaign, helping our clients capture the heart, minds, and loyalty of their customers. For more than 30 years, The Imagine Group has established itself as one of the most influential and innovative visual communications companies in the industry. Join us and let's Imagine a better way together.
Job Summary:
Serves as a liaison to communicate the customer’s expectations to the production departments and be responsible for the achievement of the customer’s satisfaction.
Job Description:
- Facilitate client jobs through order entry to billing in partnership with respective departments and sales executives.
- Collect and record data required for successful implementation of print, mailing, fulfillment and distribution.
- Work with peers and departments to meet the expectations of customers, improve quality and performance.
- Translate client expectations into actionable specifications and contribute as a part of a multi-disciplinary team to create success.
- Resolve questions related to projects promptly.
- Communicate schedule, material, quality and delivery information to the customer.
- Maintain required documentation relating to job order and changes to the job requirements.
Minimum Qualifications of Position:
- Bachelor's degree, or associate’s degree plus four years related experience, or equivalent combination of education and experience.
Preferred Qualifications of Position:
- Bachelor’s degree
- 2+ years of experience using an ERP system like (EFI Monarch)
Knowledge and Skills:
- Proficiency in Microsoft Office products, Word, PowerPoint, Outlook and Excel.
- Strong verbal, listening and writing skills.
- Demonstrated ability to manage complex customer environments and projects.
- General knowledge of conventional press (applications, impositions, substrates, ink, estimating); print production (press, bindery, hand labor); digital small and grand format (applications, substrates, ink, estimating).
- Understanding of fulfillment technology and distribution methods (FedEx, UPS, USPS).
- Solid knowledge of graphics processes and be able to analyze, solve problems, and make decisions.
Work Conditions and Physical Requirements:
- Frequent sitting for prolonged periods of time.
- Occasional walking.
- Ability to visually inspect all work for defects.
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Pay Statement
The national pay range for this role is listed in the job posting. The pay range may be slightly lower or higher based on the geographic location. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. Imagine offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, caregiver leave, adoption assistance, and employer/partner discounts.
EEO Statement
The Imagine Group provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.