SUMMARY OF RESPONSIBILITIES

The Service Technician III will complete complex home maintenance service requests within an assigned market. They will be considered a journeyman who is capable of independently addressing specialty home maintenance issues or manage contractors who will complete work orders in a timely and efficient manner to build resident satisfaction. He/she will adhere to established company safety, compliance and quality standards as well as local, state, and federal laws. The Service Technician will require driving to properties within the applicable market to address maintenance issues using tools and equipment provided by the company.

ESSENTIAL DUTIES

• Manage and prioritize daily maintenance work orders. Respond to and complete residential service requests in a timely and efficient manner to build resident satisfaction
• Complete complex home maintenance activities relating to drywalling, painting, electrical, plumbing, heating, ventilation, air conditioning among other residential services.
• Coordinate and oversee contractors performing specialized work where complexity or repair is beyond the scope of work for maintenance technicians.
• Mentor and coach junior level maintenance technicians to help build their technical skillsets.
• Monitor and inspect property conditions while onsite for cleanliness and safety. Take proactive steps to correct any unsafe conditions.
• Perform routine preventative maintenance services of property equipment.
• Adhere to company policies and procedures to ensure work is completed within established safety, compliance and quality standards.
• Maintain knowledge and follow all regulations and laws mandated by Americans with Disabilities Act (ADA), Fair Housing, Hazard Communications Standards (HAZCOM), Occupational Safety and Health Administration (OSHA), and Environmental Protection Agency (EPA).
• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

TRADES

Our Service Technicians work across a wide range of trades to maintain and repair single-family rental homes. These trades include:

• General Maintenance and Repair: Appliances, Cabinets/Countertops, Flooring, Keys/Locks, Windows/Doors, Equipment, Garage, Cleaning.
• Building and Structural: Exterior Building, Interior Building, Roof, Fireplace, Fencing.
• Systems and Utilities: Electrical, HVAC, Plumbing, Environmental.
• Specialized Services: Pest Control, Landscaping, Pool, Preventative Maintenance, Inspection.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Indoor and outdoor work in all types of weather conditions.
• May sit or stand for several hours at a time; climb up and down stairs multiple times each day; and lift up to 50 lbs.
• Must be able to work evenings and weekend hours and be available for on call status.
• Must travel throughout applicable market more than 90% of the time.

REQUIRED EDUCATION AND EXPERIENCE

• High School Diploma or equivalence
• Strong background in residential construction and remodeling in multiple trades
• Must have a valid driver’s license, valid insurance, and reliable work appropriate transportation
• Must provide own tools. Required Tools include (but not limited to):tool box, hammer, tape measure, screw driver set, standard wrench set, plier set, channel lock pliers, two-foot level, pipe wrench, crescent wrench, drills, and drill bits. These tools will not be provided by the Company and will be necessary to perform the job duties
• Knowledgeable of codes, municipal by-laws, inspection, estimating, and planning
• General knowledge and experience on reading, writing, and evaluating project specifications and scopes of work

PREFERRED EDUCATION AND EXPERIENCE

• Previous multi or single-family maintenance experience
• Experience with drywall and texturing, paint, and basic mechanicals (HVAC, Electrical, Plumbing and Roofing)
• HVAC, Environmental, Mold and other certifications

REQUIRED KNOWLEDGE

• Construction— Knowledge of materials, methods, and the tools involved in the construction or repair of houses and buildings.
• Mechanical— Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
• Customer Service— Knowledge of principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

• Troubleshooting— Determining causes of operating errors and deciding what to do about it.
• Critical Thinking— Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Coordination — Adjusting actions in relation to others' actions.
• Instructing — Teaching others how to do something.
• Repairing— Repairing machines or systems using the needed tools.
• Equipment Selection— Determining the kind of tools and equipment needed to do a job.
• Time Management— Managing one's own time and the time of others.
• Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Speaking— Talking to others to convey information effectively.
• Writing— Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Attention to Detail— Job requires being careful about detail and thorough in completing work tasks.
• Cooperation— Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Dependability— Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Independence— Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
• Adaptability/Flexibility— Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

Summary

The Service Technician III at FirstKey Homes is responsible for completing complex home maintenance service requests within an assigned market. As a journeyman technician, you will address specialty maintenance issues independently or manage contractors to ensure timely and efficient completion of work orders, thereby enhancing resident satisfaction. You will adhere to established safety, compliance, and quality standards while traveling to properties within the market using company-provided tools and equipment.

Responsibilities

• Manage and prioritize daily maintenance work orders and complete residential service requests efficiently.
• Perform complex maintenance tasks including drywalling, painting, electrical, plumbing, HVAC, and more.
• Coordinate and oversee contractors for specialized tasks beyond the scope of regular technicians.
• Mentor junior technicians, enhancing their technical skills.
• Inspect properties for safety and cleanliness, proactively addressing unsafe conditions.
• Conduct routine preventative maintenance on property equipment.
• Ensure compliance with company policies and relevant laws and regulations (ADA, Fair Housing, OSHA, etc.).
• Perform additional duties as assigned by management based on company needs.

Qualifications

• High School Diploma or equivalent.
• Strong background in residential construction and remodeling in multiple trades.
• Valid driver's license, insurance, and reliable transportation.
• Personal tools required for job performance (toolbox, hammer, tape measure, etc.).
• Knowledgeable of codes, municipal by-laws, inspection, and planning.
• Experience in reading, writing, and evaluating project specifications and scopes of work.
• Preferred: Previous multi or single-family maintenance experience and certifications in HVAC, environmental, mold, etc.

Working Conditions

• Indoor and outdoor work in varying weather conditions.
• Ability to sit, stand, climb stairs, and lift up to 50 lbs.
• Availability for evenings, weekends, and on-call status.
• Extensive travel within the applicable market.

FirstKey Homes is an equal opportunity employer and prohibits discrimination based on race, color, age, sex, sexual orientation, gender identity, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information, or any other legally protected status.