SUMMARY OF RESPONSIBILITIES

The Resident Service Coordinator will be the face of FirstKey Homes to residents by preparing resident properties for leasing activity and performing resident onboarding activities related to marketing vacant homes. Some light appearance-related maintenance work is involved. The Field Inspector will travel throughout the market and is required to work Saturday and Sunday hours. This role will require overtime most weeks, especially during the first two weeks of any given month. The Field Inspector will be facilitating at least 20 leases per month and 20 property listings per month.

ESSENTIAL DUTIES

• Post “for lease” signs within 24 hours of unit maintenance work completion.
• Photograph interior of each property and coordinate with marketing associates to advertise the property.
• Conduct move-in orientations with new residents which includes: show residents water valves, circuit breakers and other home basics.
• Activate self-entering lock boxes.
• Perform light cleaning inside and outside to make property appealing to prospective residents.
• Complete light maintenance tasks such as changing light bulbs and air filters.
• Document activity and required information into Yardi in real-time using provided technology such as iPads.
• Complete product, inventory, and property knowledge audits.
• Conduct occupancy and quality control checks.
• Communicate and coordinate with regional marketing and advertising campaigns.
• Travel throughout applicable markets using personal vehicle and conduct regular tours of vacant homes to ensure they remain show-ready.
• Assist with resident relations programs, open houses, and special functions.
• Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.
• Perform other duties as assigned, such as dropping off checks, updating housing information, checking in on tenants.

• This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Indoor and outdoor work in all types of weather conditions.
• May sit or stand for several hours at a time and climb up and down stairs multiple times each day
• Interacting with public
• Requires working weekend, overtime and holidays as needed.
• Traveling throughout assigned market

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.

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