TOC Operator

Location: Atlanta, GA

Position Type: Full-time, Non-Exempt

Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients’ video content from any source, in any format, to any destination in the most efficient manner possible.

Job Description

Operate various electronic equipment associated with worldwide distribution of video, audio and data in the Technical Operations Center (TOC).

• Set audio and video levels in accordance with FCC guidelines.

• Self-starter with the ability to thrive in a fast-paced, high-energy office

• Ability to work independently and quickly reprioritize work when new or unexpected projects arise

• Ability to temporarily change schedule to work overnights, evenings, weekends and holidays as dictated by contingency, crisis or breaking news events with little or no warning.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

• Log and title all files of ingested material

• Monitor and troubleshoot issues with satellite, IP and fiber video feeds.

• Schedule, monitor and troubleshoot video-on-demand and live-event webcasts.

• Be willing to work flexible hours including nights, weekends and holidays.

• Prepare detailed shift reports.

• Schedule, monitor and troubleshoot video-on-demand and live-event webcasts.

• Book all “Live” Closed Captioning events with Dynamic

• Answer phone 24/7

• Add all transmissions including, Webcasts, Satellite Uplink/Downlinks and Streaming events into the daily DVIDS Schedular.

Requirements

• Two years of experience working in a satellite or broadcast communications environment.

• Experience working in a Teleport or network operations center (TOC or NOC).

• Experience with iDirect equipment.

• Minimum one year of electronic theory in college or technical school.

• Must have excellent communication and customer service skills.

• Understand signal flow in a satellite or broadcast communications environment.

• Familiar with waveform monitor and vector scope.

• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook

• Proficient using Windows and/or Mac computers.

• Ability to obtain and maintain a Department of Defense (DoD) issued Common Access Card (CAC)

• Ability to obtain and maintain a U.S. Government Secret security clearance

• U.S. Citizenship required

• Ability to troubleshoot satellite, VSAT and video workflow issues.

• Understanding of world television standards.

• Ability to work in a high-pressure fluid environment

Encompass, a leader in digital media services, owns and operates state-of-the-art, broadcast facilities throughout the United States, Latin America, United Kingdom and Asia. The company’s mission-critical, media services provide broadcasters, cable networks, corporations and government entities with customized solutions for the management and distribution of content.

Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. M/F/Disability/Veteran