Director, Channel Operations

Location: Atlanta, GA

Position Type: Full-time, Exempt

Encompass is a global technology services company focused on supporting broadcast, cable and digital leaders. We design, implement and operate reliable video solutions that capture, process and deliver our clients’ video content from any source, in any format, to any destination in the most efficient manner possible.

Job Description

The Director is responsible for leading a facility’s Digital Media Operations team. It is primarily an operational role with some technical duties as well. Leads and Supervisors from any of our services may report to the Manager.

• Review and recommend new methods and procedures to make daily operations in areas more efficient

• Plan and schedule all activities within the areas for which the individual is responsible for and coordinate them with other operations areas as required

• Monitor employees for attendance, lateness, performance issues, employee evaluations and performance management

• Ensures that the operations areas managed are adequately staffed and that all personnel are trained

• Ensures that all documentation is kept current, monitoring/alarm systems are tracking service changes

• Ensures that established procedures are being followed

• Participates in design requirements to optimize POD operator configuration and workstations

• Handle time cards, payroll issues/errors, time off requests and all management driven paperwork

• Inform upper management of any issues in areas of responsibility

• Must be calm in high pressure situations and maintain a high level of confidentiality

• Ability to uphold and administer Encompass policies

• Scheduling, budgeting, written reports, maintain working relationships with management, supervise effectively, plan and forecast

• Perform tasked related to client relations including: writing detailed daily operations reports, setting up meetings and dealing with all requests from the client

• Coordinate and participate in weekly operations and engineering client meetings

• Is proactive with client to ensure service needs are anticipated

• Provide follow up documentation and/or meetings for On-Air Impacting Incidents: Internally and with client

• Distribute daily iTracker incident reports internally and to client along with monthly internal reliability reports

• Interviewing external and internal candidates for Operations positions

• Work with internal groups to gather information, and communicate scheduled maintenance plans

• Reports on customer satisfaction, project status and regular data as directed from management

• Ability to work evenings, nights, holidays, weekends when business need necessitates

• Schedule employees for coverage and cost efficiency, introduce measures to cut overtime costs and enforce policies regarding staff coverage to avoid operator shortages

• Provide strong technical and operational leadership in a fast paced, multi-channel environment

• Excellent organizational, time management and supervisory skills

• Other duties may be assigned from time to time

Requirements

• Minimum 4 years in a broadcast environment management position.

• Technical proficiency and operational knowledge of all systems and hardware within a centralized master control environment.

• Bachelor’s degree or technical school and equivalent experience.

• Live event broadcast experience

• Managing large group (20 plus) of employees.

• Understanding of playout automation equipment.

• Ability to clearly communicate with staff in regards to company information, client requirements, and individual performance of each employee.

• Ability to read and interpret documents such as standard contracts, operating and maintenance instructions, procedural manuals, etc.

• Ability to use Microsoft Office Suite of applications

• Situational awareness – being able to recognize patterns, potential misunderstandings, and other non-obvious issues so they can be addressed proactively

• Excellent verbal and written communication skills

• Comprehensive familiarity with video and broadcast concepts, specifically as they relate to Digital Media

• Excellent customer skills; responsive, credible, consultative, knowledgeable

• Strong organizational and prioritization skills

• Strong problem solver; ability to suggest changes and improvements to workflows

• Focus on Quality over Quantity, even in fast-paced environment

• Deep familiarity with Windows Office suite, including Visio

• Functional knowledge of file transfer processes using FTP and Aspera

• Functional knowledge of encoding processes and software such as Vantage, Carbon, or similar

• Firm understanding of XML syntax

• Command line operations and basic scripting logic

• Bachelor’s Degree from a four-year university or two years related experience and/or training; or equivalent combination of education and experience

Encompass Digital Media is an Affirmative Action and Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. M/F/Disability/Veteran