POSITION SUMMARY

The Accounts Receivable Specialist is responsible for the accurate and timely processing of customer invoices, posting of payments, reconciliation of account balances, and support of the collections process. This role plays a key part in maintaining the integrity of the accounts receivable ledger and contributes directly to the organization’s cash flow performance. The AR Specialist may also provide functional guidance and day-to-day oversight to a small team of AR clerks or billing support staff.

ESSENTIAL POSITION FUNCTIONS:

• Process and issue accurate customer invoices in accordance with contract terms, purchase orders, and established billing schedules.
• Post and apply incoming payments (checks, ACH, wire transfers) to the appropriate customer accounts in a timely and accurate manner.
• Monitor daily AR reports and aging schedules; follow up on past-due balances.
• Conduct proactive outreach to customers regarding outstanding invoices, payment discrepancies, and account inquiries.
• Support the collections process by escalating delinquent accounts to the AR Manager as needed.
• Reconcile assigned customer accounts and general ledger entries on a regular basis; investigate and resolve discrepancies.
• Assist with month-end closing activities, including AR aging review, account reconciliations, and reporting.
• Coordinate with internal departments (Sales, Customer Service, Operations) to resolve billing disputes and ensure accurate invoicing.
• Maintain organized and up-to-date customer account files and documentation in the AR system.
• Provide functional guidance and day-to-day task coordination to a small team of AR clerks or billing support staff, ensuring work quality and deadlines are met.
• Assist in training new team members on AR processes, systems, and billing procedures.
• Support system updates and process improvement initiatives as directed by the AR Manager.

EDUCATION/EXPERIENCE:

• Associate’s or bachelor’s degree in accounting, Finance, or a related field preferred; equivalent professional experience will be considered.
• Minimum of 2–3 years of hands-on experience in accounts receivable, billing, or a related accounting function.
• Advanced English proficiency (speaking, reading, and writing)
• Prior experience providing informal supervision or functional leadership to a small team (2–5 people) is strongly preferred.
• Proficiency in automated accounts receivable and billing systems; experience with ERP platforms (e.g., SAP, Oracle, NetSuite, or similar) is a plus.
• Working knowledge of accounting fundamentals, revenue recognition principles, and general ledger reconciliation.
• Highly detail-oriented with a consistent focus on accuracy and timely resolution of account issues.
• Strong organizational skills with the ability to manage multiple accounts and priorities simultaneously.
• Ability to work effectively under pressure and meet recurring billing cycles and collections deadlines.
• Strong interpersonal and communication skills — both verbal and written, including professional customer-facing correspondence.
• Self-motivated and reliable; able to work independently as well as collaboratively within a team environment.
• Proactive problem-solver with a customer service mindset and the ability to build positive relationships internally and externally.